Tutor Tracker LTD Terms and Conditions

Effective Date: October 2024

Welcome to tutortracker.co.uk. By accessing or using the Website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these Terms, please do not use the Website.

1. General Information

1.1. The Website, tutortracker.co.uk, serves as an intermediary platform that connects students (or their guardians) with tutors for educational services. Tutor Tracker LTD, a registered company in the UK, does not provide tutoring services directly.

1.2. The Website facilitates initial contact between tutors and parents or students. All tutoring arrangements, including scheduling, payment, and location of classes, are made privately between the tutor and the student or parent. Tutor Tracker LTD is not involved in or responsible for these arrangements.

1.3. These Terms apply to all visitors, users, and others who access or use the Website.

2. Registration and User Accounts

2.1. To access certain features of the Website, such as viewing or creating tutor profiles, users must register and create an account.

2.2. You agree to provide accurate, current, and complete information when creating your account and to maintain the security of your account by protecting your password.

2.3. You are responsible for all activities that occur under your account, whether authorized by you or not.

3. Responsibilities of Tutors

3.1. Tutors must provide accurate and truthful information regarding their qualifications, experience, teacher registration status and any other details on their profiles.

3.2. Tutors are expected to comply with all applicable laws and regulations governing their professional conduct. Additionally, tutors must only advertise themselves as qualified to teach subjects for which they have received appropriate certification or approval from their relevant governing body.

3.3. If a tutor is found to have misrepresented or lied about their qualifications, Tutor Tracker LTD reserves the right to immediately delete the tutor’s account without notice. In such cases, the tutor’s membership fee will be non-refundable. Tutor Tracker LTD takes the integrity of tutor qualifications seriously to ensure trust and safety for all users of the platform. 

4. Responsibilities of Parents, Students and Guardians

4.1. While Tutor Tracker strives to assist parents, students and guardians in finding qualified tutors, it is ultimately the responsibility of the parents, students, or guardians to verify that the tutors listed on our platform meet their specific educational needs and qualifications.

4.2. Parents or students are responsible for verifying that the tutor they engage with is suitably qualified and registered, as applicable.

4.3. Parents, students, and guardians must verify the credentials of tutors they plan to engage with. While all tutors are required to provide their General Teaching Council for Scotland (GTCS) number, Teaching Reference Number (TRN), or other relevant qualification/diploma during registration to demonstrate their qualified teaching status, Tutor Tracker LTD is unable to independently verify the accuracy of these credentials. In addition to this, Tutor Tracker LTD conducts periodic checks of tutor names on available registers where applicable. Despite these efforts, we cannot guarantee that every tutor on the platform has up-to-date registration or has been entirely truthful about their qualifications. It is the responsibility of the parent, guardian, or student to verify that a tutor is registered as a teacher. In Scotland, this can be done by searching their name on the General Teaching Council for Scotland (GTCS) Register. In England, parents, guardians, and students cannot access a public register to verify a tutor’s qualifications through the Teaching Regulation Agency (TRA). Instead, they must request proof directly from the tutor, such as their Qualified Teacher Status (QTS) certificate or references from a school or educational employer.

4.4. If a parent, guardian, or student suspects that a tutor has provided false information regarding their qualifications or identity, they must contact Tutor Tracker LTD immediately at tutortrackercontact@gmail.com to report the issue. Tutor Tracker LTD will investigate such claims and take appropriate action where necessary.

5. Payments and Refunds

5.1. Access to the tutor directory is free; however, access to full tutor profiles and their contact information requires the payment of a membership fee.

5.2. The membership fee is non-refundable unless otherwise required by applicable law.

5.3. Payments for actual tutoring sessions are handled privately between tutors and parents or students, and Tutor Tracker LTD is not involved in any transactions for tutoring services.

5.4. Refund Policy
Subscriptions to Tutor Tracker are non-refundable. It is the user’s responsibility to browse the Tutor Directory before purchasing a subscription to ensure there are tutors that meet their specific criteria. By proceeding with the purchase, users agree that no refunds will be issued for any reason, including the availability of suitable tutors.

5.5. Cancellation Policy
Users may cancel their membership at any time to disable the recurring charge. However, users are not entitled to a refund after their annual membership has been purchased. Upon cancellation, users will retain access to the Tutor Tracker features until their annual membership expires.

6. Limitation of Liability

6.1. Tutor Tracker LTD is not responsible for any disputes, claims, losses, injuries, or damages arising from or in connection with the use of the Website, the connection of tutors and parents/students, or subsequent tutoring arrangements.

6.2. Tutor Tracker LTD does not guarantee the accuracy, completeness, or reliability of the information provided by tutors or students on the Website.

6.3. By using the Website, you acknowledge that all arrangements and interactions with tutors are at your own risk.

7. Changes to Terms and Conditions

7.1. We reserve the right to update or change these Terms at any time. Any changes will be posted on the Website, and it is your responsibility to review the Terms periodically.

7.2. Your continued use of the Website following the posting of any changes indicates your acceptance of the updated Terms.

8. Disclaimers

8.1. Tutor Tracker LTD is an online intermediary service that facilitates contact between tutors and parents or students. We do not offer tutoring services directly and are not responsible for the conduct of tutors or the outcome of any tutoring services arranged via the Website.

8.2. The Website is provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, about the accuracy or availability of the Website or the quality of tutors listed.

9. GDPR Compliance

9.1. Data Protection
Tutor Tracker LTD is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). By using the Website, you consent to the collection and use of your personal data.

9.2. How We Use Your Data
We only collect the information necessary to provide our services and ensure the proper functioning of the Website. Your data will not be shared with third parties unless required by law or with your explicit consent.

9.3. Your Rights
As a user, you have the right to access, modify, or delete your personal data at any time. If you wish to exercise any of these rights or have concerns about your data privacy, please contact us via the contact information provided below.

10. Governing Law

10.1. These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11.Privacy Policy and User Responsibility

11.1. Responsibility to Read Privacy Policy
By registering for an account or using any services provided on this Website, users acknowledge that it is their responsibility to read and understand the terms outlined in our Privacy Policy.

11.2. Agreement to Privacy Policy
Before completing registration or making use of any features on the Website, users must ensure they have reviewed our Privacy Policy. By proceeding with registration, you confirm that you have read, understood, and agreed to both the Terms and Conditions and the Privacy Policy.

11.3. Accessibility
The Privacy Policy contains important information on how we collect, use, and protect your personal data. It can be accessed at any time from the footer of every page on the Website.

12. Contact Information
If you have any questions or concerns about these Terms, please contact us at tutortrackercontact@gmail.com.

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions